Set Up Your Face & Privacy

Two simple things to do: enroll your face for check-ins and manage your privacy.

Quick Overview

Face Enrollment – Set up face recognition so you can clock in just by facing your phone or camera. Takes about 2 minutes.

Privacy & Data – Download everything Sharkforce has on you, change cookie settings, or request to delete your account. Takes about 1 minute.

Face Enrollment

Why enroll?
So you can clock in using face recognition—no QR codes or manual entry needed. It's fast, secure, and touchless.

How to Do It

1. Go to Settings → Face Enrollment
2. Allow camera access when prompted
3. Center your face in the frame
4. Follow the instructions – You'll see messages guiding you (good lighting, face centered, etc.)
5. Wait for confirmation – Once enrolled, you'll see a success message

Good lighting tips:

• Face a window or bright light
• Avoid backlighting (don't have a bright window behind you)
• Make sure your face is well-lit and clear

Positioning tips:

• Center your face in the frame
• Look straight at the camera
• Remove sunglasses or masks
• Make sure nothing is blocking your face

When to Re-Enroll

Re-enrolling your facial data helps maintain accurate recognition. Consider re-enrolling in these situations:

Recognition Issues

If you experience problems with the face recognition check-in feature, re-enrolling can help improve accuracy. This includes:

• Frequent check-in failures even with good lighting
• System not recognizing you consistently
• Check-in taking longer than usual
• Error messages during check-in attempts

Significant Appearance Changes

After notable changes to your appearance, updating your facial data ensures continued recognition accuracy. Re-enroll if you have:

• Changed your hairstyle significantly (major haircut, color change, new style)
• Grown or removed facial hair (beard, mustache, sideburns)
• Gained or lost significant weight
• Started wearing glasses regularly (if you didn't before)
• Removed glasses (if you wore them during enrollment)
• Any other major facial feature changes

Periodic Updates

Regularly refreshing your enrollment helps maintain optimal performance of the face recognition system. Consider re-enrolling:

• Every 6-12 months to keep your reference photo current
• After extended periods of non-use
• When you notice gradual recognition accuracy decline
• To ensure your enrollment matches current lighting conditions

Tips for Re-Enrollment

Follow these best practices when re-enrolling for the best results:

• Re-enroll in the same lighting conditions you'll use for check-in
• Ensure good lighting (face a window or bright light)
• Center your face in the frame and look straight at the camera
• Remove sunglasses, masks, or anything blocking your face
• Make sure your camera lens is clean
• Ensure a stable internet connection

Note: Your organization may have limits on how many times you can re-enroll per month. Check your enrollment status page to see how many attempts you have remaining and when they reset.

Managing Your Enrollment

Deleting Your Enrollment

You can delete your own face enrollment at any time from the Face Enrollment settings page. When you delete your enrollment:

• Your facial data is removed from the system
• You'll need to re-enroll to use face recognition check-in again
• You can still use other check-in methods (QR code, geofence) while not enrolled

To delete your enrollment:

1. Go to Settings → Face Enrollment
2. Click the Delete Enrollment button
3. Confirm the deletion in the dialog

Note: After deleting, you'll need to re-enroll if you want to use face recognition check-in again. Make sure you have enrollment attempts remaining if you plan to re-enroll immediately.

Why allow users to delete their own enrollment? Organizations are recommended to keep this feature enabled because:

• Privacy control: Users have direct control over their biometric data, building trust and compliance with privacy regulations
• Self-service efficiency: Users can manage their own enrollment without requiring admin intervention, reducing support burden
• Data accuracy: Users can remove outdated or incorrect enrollments and create fresh ones, improving recognition accuracy
• User autonomy: Empowers users to manage their own data, which is especially important for compliance with GDPR and similar regulations

Re-Enrolling Your Enrollment

You can re-enroll your face at any time from the Face Enrollment settings page. Re-enrolling updates your facial reference data with your current appearance.

To re-enroll:

1. Go to Settings → Face Enrollment
2. Click the Re-enroll button
3. Follow the enrollment process (same as initial enrollment)

Note: Re-enrollment counts against your monthly enrollment limit. Check your enrollment status to see how many attempts you have remaining.

Why allow users to re-enroll themselves? Organizations are recommended to keep this feature enabled because:

• Improved accuracy: Users can update their enrollment when their appearance changes, maintaining high recognition rates without admin intervention
• Reduced support tickets: Users can self-serve enrollment updates instead of contacting support, saving time for both users and admins
• Better user experience: Immediate access to re-enrollment means users can fix recognition issues quickly, improving satisfaction
• Proactive maintenance: Users can refresh their enrollment periodically to keep recognition accurate, preventing future check-in failures

Admin Visibility

Your organization's administrators can see enrollment status for all team members from the admin dashboard. This includes:

• Who is enrolled and who isn't
• Enrollment dates
• Enrollment attempts and limits
• Ability to force re-enrollment if needed

This visibility helps admins manage face recognition across the organization and ensure team members can use the feature when needed.

Admin Controls: Administrators can independently control whether users can delete or re-enroll their own enrollments through the Facial Recognition Settings in the admin dashboard. Both features are enabled by default and recommended to remain enabled for the benefits listed above.

Complete Enrollment Error Reference

If enrollment fails, you'll see one of these specific error messages:

Real Situations

"Feature not enabled" message?
→ Your organization hasn't enabled face recognition yet. Contact your manager or admin to enable it. You can use QR code or geofence check-in in the meantime.

Enrollment fails repeatedly?
→ Check the specific error message and follow the fixes above. Common issues:

• Lighting too dark – Move to better lighting, face a window
• Face not centered – Adjust your position, look straight at the camera
• Camera blocked – Make sure nothing is covering your camera lens
• Multiple faces – Make sure you're alone in the frame
• Poor image quality – Clean your camera lens, ensure good lighting

The app will tell you exactly what's wrong—read the error message carefully and address that specific issue.

Enrollment succeeds but check-in fails?
→ Your appearance may have changed, or the lighting/environment is too different from enrollment. Try:

• Re-enrolling in the same lighting conditions you'll use for check-in
• Ensuring check-in location has similar lighting to enrollment
• Re-enrolling if your appearance changed significantly

Camera permission denied?
→ Go to your browser/app settings and enable camera access for Sharkforce. Refresh the page and try again. Some browsers require you to allow camera access each time, while others remember your choice.

Privacy & Data

Why manage privacy?
You have the right to know what data Sharkforce stores about you, download it, and control how it's used.

Data Export

Download your data:

• Tap Export My Data
• You'll get a file with all your personal information:
  • Attendance records
  • Workflow history
  • Profile data
  • Break sessions
  • Everything else Sharkforce stores

Note: Organization owners can't export their data through this page for security reasons. Contact support if you're an owner and need your data.

Consent Management

Change cookie settings:

• Tap to reopen the cookie preferences
• Choose what you're comfortable with:
  • Analytics (help improve the app)
  • Marketing (if applicable)
• Your choices are saved immediately

Legal Links

Quick access to:

• Privacy Policy – How Sharkforce handles your data
• Terms of Service – The rules and agreements

Account Deletion Request

Request to delete your account:

1. Fill in why you want to delete (optional but helpful)
2. Submit the request
3. Your request goes to admins for approval
4. They'll process it according to your organization's policies

Note: Organization owners can't delete their own accounts here to prevent accidentally breaking the organization. Contact support if you're an owner and need to delete your account.

What Happens Next

• Face enrollment is saved immediately—you can use face check-in right away
• Privacy settings take effect immediately
• Data exports download to your device
• Account deletion requests go to your admins for processing

Questions?

If face enrollment isn't working, check the error message and try the troubleshooting tips above. For privacy questions, check the Privacy Policy linked in the settings page. For account deletion, contact your manager or support.