Set Up Check-In Methods

Configure how your team clocks in: QR codes, face recognition, or automatic location check-ins.

Quick Overview

This page lets you set up and manage all three check-in methods. Each method has its own tab, so you can configure them separately. Your plan determines which features are available—you'll see upgrade prompts if you need more.

QR Codes

When to use: Kiosks, visitor entrances, or any place where you want people to scan a code to check in.

Managing QR Codes

View all codes:

• See every QR code you've created in a table
• Each code shows its label, when it was created, and whether it's active
• Toggle codes on/off with a switch—changes save immediately

View details:

• Click View on any code to see:
  • Rename the code
  • Turn it on or off
  • Copy the shareable link
  • Download a PNG image for printing
  • Print signage directly
  • Delete the code

Creating QR Codes

1. Click Create QR Code
   Start the creation wizard.

2. Choose Type
   Choose Static (never changes) or Rotating (changes automatically for security).

3. Configure Rotation (Optional)
   For rotating codes, set:

   • How often it rotates (seconds, minutes, hours, days, etc.)
   • When rotation starts and ends
   • Optional time restrictions (only works during certain hours)

4. Label It
   Give it a label (e.g., "Main Entrance", "Warehouse Door")

5. Save
   The form will tell you immediately if something is missing or invalid.

Printing & Sharing

Print signage:

• Open any QR code's details
• Click to print or download a PNG
• The printable template includes your organization name, QR label, and instructions
• Preview before printing to make sure it looks good

Share links:

• Each code has a shareable link
• Use this for kiosk-style tablets or remote check-in stations
• Copy the link and share it with your team

Download Scan Logs

See who scanned which codes and when:

• Click Download report on any QR code
• Get a CSV file with all scan history
• Use this for attendance audits or troubleshooting

Face Recognition

When to use: Desks, entry points, or anywhere you want touchless, secure check-ins.

Settings

Enable face check-in:

• Toggle Face Check-In on to allow team members to use face recognition
• Toggle Enrollment on to let team members enroll their faces

Set confidence level: Choose how strict the face recognition should be:

• Lenient (80% match) – Easier to check in, might have occasional false matches
• Balanced (90% match) – Good balance of security and ease
• Strict (98% match) – Very secure, might require better lighting or re-enrollment

A badge shows which level you've selected so you know what to expect.

Save your settings:

• Click Save to apply changes
• You'll see a success message when it's saved
• If something goes wrong, you'll see an error message with details

Enrollment Management

View enrollments:

• See everyone who has enrolled their face
• Table shows:
  • Name and photo
  • Last check-in time
  • When they enrolled
  • Actions menu

View details:

• Click View details to see the enrollment photo and metadata
• Useful for troubleshooting recognition issues

Delete enrollment:

• Remove an enrollment if someone left or needs to re-enroll
• The row disappears immediately, then the system confirms the deletion

Pagination:

• Use the page controls to navigate through large lists
• Choose how many enrollments to show per page

Auto-updates:

• New enrollments appear automatically—no need to refresh
• If enrollments fail to load, you'll see a loading state

Geofences

When to use: Automatic check-ins when people arrive at specific locations (like your office or job site).

Managing Geofences

View all geofences:

• See each geofence as a card showing:
  • Radius or polygon shape
  • Whether it's active
  • Quick actions (edit, duplicate, delete)

Create or edit:

• Click Create Geofence or Edit on an existing one
• Draw a circle (radius) or polygon (custom shape) on the map
• Set a schedule (when it's active)
• Add metadata like location name
• Save

Usage limits:

• Your plan determines how many geofences you can have
• The system updates your usage automatically when you create or update geofences

Analytics & Live Events

View analytics:

• Click View Analytics on any geofence
• See:
  • How many times people entered/exited
  • How many unique users checked in
  • How long people stayed (dwell time)
  • Any anomalies (people outside the zone, etc.)

Live updates:

• Analytics update automatically as people check in
• See events in real-time as they happen

Enable the feature:

• If geofencing isn't working, make sure you've enabled it for your organization
• You'll see a message guiding you if the feature is disabled

Refresh & Plan Limits

Refresh button:

• Click the refresh icon to get the latest QR codes, geofences, and plan information
• Use this after making changes or if something looks outdated

Plan limits:

• Each tab shows upgrade prompts if your plan doesn't include that feature:
  • QR Codes – Available on all plans
  • Geofences – Available on Pro+ plans
  • Face Recognition – Available on Business+ plans
• Click the upgrade link to go to Plans & Billing

QR Code Validation & Errors

Face Recognition Configuration Errors

Geofence Validation & Errors

Real Situations

QR toggle reverts immediately?
→ The change didn't save. Check the error message (hover over any toast notification). Common issues:

• Duplicate label names (each code needs a unique label)
• Missing required information (label, rotation settings, etc.)
• Network connectivity issues

Fix the issue and try again. If it persists, refresh the page and check your internet connection.

Face enrollments stuck on "Loading"?
→ There might be a connection issue or the face recognition provider isn't configured. Try:

• Click the Refresh button to reload
• Check that AWS Rekognition or Azure Face is configured
• Verify your plan includes face recognition (Business+)
• Check your internet connection

Any errors will show in a message. If it still doesn't work, contact support.

Geofence analytics are empty?
→ Make sure:

• You've actually created geofences and they're active
• The geofence feature is enabled for your organization
• People have actually checked in using geofences (analytics only show data when there's activity)
• The date range includes days when check-ins occurred

If all of these are true but analytics are still empty, there may be a data sync issue—contact support.

Feature locked even after upgrading?
→ Try these steps:

1. Refresh the page to clear the cache
2. Go to Plans & Billing and click the Refresh button there to update your plan information
3. Wait a few moments for the system to sync your new plan
4. Refresh the Check-in & Attendance page again

If it's still locked after a few minutes, contact support—there may be a billing sync delay.

QR code won't print or download?
→ Check your browser's pop-up or download permissions. The system generates a download link—try:

• Allowing pop-ups for the site
• Opening the link in a new tab
• Checking your browser's download settings
• Trying a different browser

Face recognition settings won't save?
→ Check:

• Your plan includes face recognition (Business+)
• The face recognition provider is configured (AWS or Azure)
• You have permission to manage check-in settings
• Your internet connection is stable

If all of these are true but it still won't save, check the error message for specific details.

What Happens Next

• QR codes are active immediately after creation
• Face recognition settings apply as soon as you save
• Geofences work as soon as they're created and enabled
• Your team can start using any method you've set up

This screen is how you keep attendance trustworthy. Use it daily to rotate QR codes, manage face enrollments, and confirm every location boundary is still accurate.